Important information to ensure a safe, relaxing, and enjoyable stay for all our guests.
Check-In: From 14:00 (14h00)
Check-Out: At 10:00 (10h00)
Yes, we offer free WiFi for all guests.
Network: Gouws
Password: 004eda35aef
Unfortunately, no. We do not allow any pets on the premises.
No smoking is permitted inside the rooms. There is a designated smoking area outdoors.
To maintain a peaceful environment, please lower noise after 23:00. Official quiet hours are between 00:00 and 06:00 (00h00 – 06h00).
Visitors are allowed by prior arrangement only. Please notify your host in advance.
For standard bookings (more than 7 days in advance & Total > R1,000), a 50% deposit is required upfront to secure your stay. The remaining 50% is due 3 days before arrival or at check-in.
If the total cost of your stay is R1,000 or less, OR if you book within 7 days of arrival, 100% payment is required upfront.
• More than 30 Days before arrival: 100% Refund (minus admin/gateway fees).
• 14 – 30 Days before arrival: 50% Refund of the total stay cost.
• Less than 14 Days / No-Show: 0% Refund.
For immediate private medical response and ambulance service, contact ER24 East Metro at 087 057 5900.
We also have an Emergency First Aid Kit on-site.
Pharmacy: Vitacare Pharmacy (021 853 2838)
Doctor: Dr. Brendan Venter (021 853 2112)
In accordance with the South African Protection of Personal Information Act (POPIA), your personal details (name, email, phone number) are collected strictly to manage your reservation, process secure payments, and provide check-in information. Your information is stored securely and is never sold or shared with third parties.
Cool Cat Holiday Accommodation (Pty) Ltd operates in Strand, Western Cape, South Africa (Reg. No. 2026/626178/07, CIPC Reg. 9463921745). In accordance with Section 43 of the Electronic Communications and Transactions Act (ECT Act), our full statutory business particulars and cancellation terms are detailed in our Terms & Conditions and on all booking confirmation receipts.
